Hosted PBX FAQs

What is a Hosted PBX or Private Branch Exchange (PBX)?

PBX stands for Private Branch Exchange (PBX). A Hosted PBX connects office phone lines to the Public Switched Telephone Network (PSTN), connecting with the world telecom network.

How does a Hosted PBX work?

A Hosted PBX system functions as a switchboard for internal business phone extensions, and coordinates calls with other extensions without using any external phone lines, by routing calls across office phones, smartphones, tablets, and computers, via Internet access or MPLS network.

What is VoIP?

VoIP stands for Voice over Internet Protocol, which converts voice into digital signals in order to transmit and deliver communications over the Internet. Convergia’s VoIP service can streamline communications, increase business efficiency, and improve your small company’s bottom line.

Can my company keep its existing business phone number(s)?

Yes, Convergia will port your company’s current phone number(s).

How can my business benefit from a Hosted PBX system?

Convergia’s cloud-based Hosted PBX solution offers built-in disaster recovery and 24×7 network monitoring. Any loss of Internet or other catastrophic event at a business premises will have almost no effect on normal business operations, as calls will still either go to voicemail or to a cell phone. This is because Convergia’s Hosted PBX equipment is secure and protected in a collocation facility with redundancy, backup power sources and other special safeguards.

Small companies can save money and enjoy peace of mind, knowing their Hosted PBX and VoIP service is secure, with the best business phone systems, along with guaranteed service availability offered through Convergia, based in Montreal, Quebec, Canada.