Contact Center Solutions

Contact Center Solutions 2016-12-15T21:20:37+00:00
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Contact Center Solutions

Businesses can integrate voice, e-mail, and web chat channels, and proactively manage the entire customer interaction lifecycle. Your business can begin at its own pace with one channel such as voice, for example, and add other channels such as e-mail as your objectives evolve.

Benefits

Flexible

Evolves with your business

Faster Deployment

Fast implementation with minimum disruption

Advanced Routing

Deploy an exceptional customer service solution across the business

Maximize Value

By delivering consistent, personalized service and identifying cross selling and up-selling opportunities

Analytics and Reporting

Online monitoring and historical reports

Features

We understand the need to bring projects on time and on budget, and with quality. We will work closely with you to understand your business needs, and with expert professionals guiding the way, you will be able to make the right decisions today and for the future.

  • Online Monitoring – delivers real-time information, which provides insight into business operations and enables immediate adjustment when needed to maximize availability
  • Historical Reports – provides information over longer periods of time
  • Interactive Voice Response (IVR) – supports specialized announcement and call routing treatments
  • Call Recording – every agent and supervisor license includes the ability to record calls for training purposes or conflict resolution
  • Remote Workers – enables multi-site operations and optimal resource allocation, regardless of location
  • Telemarketing – allows the contact center to conduct targeted telephone campaigns, helping increase trend research, customer acquisition and sales

Why Convergia?

  • Strong geographical coverage of network, data center infrastructure and cloud platforms keep your organization running smoothly.
  • Our combination of network professional services and industry expertise mean that we can support the needs of any business.
  • We can give you investment advice that will support your business goals and help you measure results.
  • We have the people, skills and methods of a global services organization; deep technical experience and expertise in networked IT; and a cast of highly professional people available 24x7x365, all of whom are dedicated to serving you and your business.
  • Convergia’s investment to bring innovation to the market is impressive. We demonstrate the vision, commitment and investment to deliver the next generation of Network & IT services on a global scale.

Why do business with Convergia?

One single bill
International presence
High quality at the right price
We have Consultants who understand your market and your challenges

We have Consultants who understand your market and your challenges. Request a specialist

Simply send us an e-mail or call us toll-free at 1-888-369-3669 and one of our Dedicated Account Managers will call you to schedule a free on-site review of your telecom services.

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