IP Office Preferred Edition

For Optimal Responsiveness and Professionalism

Overview

IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging – and call handling and application integration.

IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

Capabilities

Scalable and Sophisticated Voicemail – Handle up to 40 simultaneous calls. Make the entire staff more productive and efficient. Broadcast a single voicemail to all employees, a specific department or just one team. Address messages by extension or name. Have voicemail messages “find” you and alert you to new messages.

Secure “Meet Me” Conferencing – The built-in 128-party conferencing capability makes it easy for all users to host their own personal password-protected conference bridge (up to 64-parties per conference) to securely collaborate with customers and colleagues. Its unique call capacity lets you host a multitude of calls simultaneously.

Automated Call Routing – With the ability to create an unlimited number of automated attendants (each with an unlimited number of levels), sophisticated call routing is now a reality for any size business. Customize attendants to handle calls by time of day, day of week or other variable. Program attendants to recognize callers and deliver personalized messages to them. Pre-record announcements (holiday greetings, promotions) and schedule them for future use.

Call Recording – Built-in recording of incoming or outgoing calls. Set the frequency of recorded calls (all calls or a percentage of calls). Record calls on demand with the push of a button. Recordings can be sent directly to voice/email mailboxes as a WAV file attachment for forwarding via email.

Benefits

Investment Protection – Expandable as your business grows. Handles ten times more voice messaging capacity than Essential Edition to accommodate higher number of calls from customers and additional users.

Empowerment of all users within or across the business…All users can spontaneously host their own personalized and secure conference calls

Flexible management – Easily adapts to your changing business needs

Communications assurance – With the ability to easily record calls no one should ever miss important information from a meeting

Specifications

System Requirements – IP Office 500 system
– Ethernet-attached PC configured with the Applications DVD Server (Windows OS not required). Or one of the following Server Operating systems: Microsoft Windows Server 2003 (32-bit), Small Business Server 2003 (32-bit and 64-bit), Microsoft Windows Server 2008 (32-bit and 64-bit), Windows Server 2008 R2
– Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (Outlook)
– IP Office 500 system has 128 party conference capacity, with up to 64 parties on a single call
– Requires as many digital trunks/channels as external participants. For example, 1 T1 allows 23/24 external parties, 1 E1 allows 30 parties, etc.
For complete and latest PC and Server specifications, refer to latest Avaya IP Office Technical Bulletin and Technical Tip documents.
User Requirements Any IP Office telephone
Feature Detail System Features
– Up to 40 concurrent calls for voice mail access
– Voice storage dependant on PC hard drive size (1MB per minute)
– Unlimited multi-level intelligent automated attendants
– CLI/ANI number screening to personally answer and route known callers
– Time & date profiles to cater for public holidays and emergency closures
– Sophisticated in-queue announcements advises callers Estimated Time to Answer and Position In Queue
– Multiple language support
– Single, centralized voicemail solution when used with IP Office Multi-Site Option
– Distributed voicemail solution available when used in IP Office Multi-Site Option
– Message control: Save, Delete, Forward, Repeat, Rewind, Fast Forward, Skip Message, and Pause
– Message retrieval options of LIFO/FIFO playback (Last In First Out/First In First Out)
– Set message as Priority, to be played first
– Outcalling notification of messages left in voice mail box
Conference Features
– Helpful voice prompts guides callers into the conference call
– Unique PIN codes ensures security for conference calls
– Conference entry/exit tones; single beep on entry, double beep on exit
– Conference call recording
– Conference Call control (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)
– ‘Conference Room’ automatically dials users and adds them if available (Requires Receptionist solution)
User Features
– Record calls to mailbox
– Personal attendants
– Personalize greetings and pre-record extended greetings
– Send notification, Forward, and Copy voice messages to Email Inbox
– Browser based access to voice messages
– Message control from your PC (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)
  • “Meet Me” audio conferencing with password protected access
  • Avaya one-X® Mobile Essential (for all users)
  • Avaya one-X® Mobile Preferred*
  • Call recording
  • Unlimited auto-attendant services

IP Office Preferred Edition from Avaya: For Optimal Responsiveness and Professionalism available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Every IP Office Edition from Avaya adds to the existing features of the prior Edition. This is a cost-effective way to build on to the Avaya business phone system you already have, in order to upgrade your business phone systems whenever needed. (Note: the Advanced Edition is not available as an add-on for Server Edition.)

Collaboration Products: IP Office Essential Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Keep business phone systemscosts down while still having essential call handling capabilities. IP Office Essential Edition from Avaya is an ideal small business phone solutions starter kit that includes call routing, caller ID, hold/conference/transfer, and voicemail, along with a nice selection of Avaya business phones.

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Collaboration Products: IP Office Preferred Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Enjoy 10 times more voice messaging capacity (than Essential Edition) and handle dozens of calls simultaneously with this business phone solution from Avaya. Multi-level automated call routing ensures your customers reach the right person right away, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anytime, anywhere with automatic alerts.

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Collaboration Products: IP Office Advanced Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Increase productivity and customer service efficiency. Give your customers the ability to access information 24/7. Additional optional applications for your business phone system foster more productive customer interaction, along with tracking and reporting capabilities to gather sophisticated customer intelligence and measure and measure employee activity.

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Productivity Products: Power User available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Users control office communications using an IP digital phone, cell phone or laptop. Users receive all their business messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Organize conference calls whenever and wherever you like, and have business phone calls ring on both mobile and desk phones at the same time.

Productivity Products: Mobile Worker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Make your mobile phone an extension of the office’s business phone system, complete with call handling features and speed dials, all without sharing your personal contact information. When a customers calls, they are dialing your business phone number, not your or your employees’ personal phone numbers.

Productivity Products: Office Worker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Designed for workers who are mostly at their desks, these business phone communication tools help them to answer questions and pass along critical information. A single, easy-to-use interface enables the user to manage conferencing, check the status of colleagues (who’s on the phone, away from their desk, or has a “do not disturb” status), as well as for messaging, speed dial and instant messaging.

Productivity Products: Teleworker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Equip employees who work remotely to enjoy the same business phone and functionality as in the office. Users connect their phones to the company’s business phone system via a virtual private network, thus giving your employees and your company more flexibility without sacrificing convenience or business phone communication capabilities.

Productivity Products: Receptionist available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Help receptionists manage high call volume from their PCs. Streamline business phone call handling with easy point-and-click call controls. You can have one receptionist provide coverage for multiple offices and monitor all office extensions, with a list of incoming business phone calls and call status displays on the PC screen. Can be integrated with commonly used database software.

Productivity Products: Customer Service Supervisor available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

This business phone system monitoring and reporting application enables you to track and analyze customer interactions and employee productivity. Use the reports to manage your sales activities, judge the value of marketing campaigns, and see how efficiently agents are handling customer calls.

Productivity Products: Customer Service Agent available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

This browser-based client gives agents information about the number of business phone calls on hold, in progress or lost, as well as the number of agents logged in and logged out. If no business phone calls are waiting to be answered, an agent can spend more time with the current caller, helping increase revenue and customer satisfaction.