IP Office

An Avaya IP Office Edition to meet every need!

IP Office Editions

IP Office Basic Edition

Avaya IP Office Basic Edition is the ideal solution for small enterprises to add more productivity with a professional touch. IP Office Basic Edition delivers what small and growing businesses need most in today’s competitive environment with the flexibility, sophistication and expandability of our award-winning IP Office.

IP Office Essential Edition

The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

Get the basics: caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more. Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations. Learn More

IP Office Preferred Edition

IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging – and call handling and application integration.

IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more. Learn More

IP Office Advanced Edition

IP Office Advanced Edition enables growing businesses to take advantage of Avaya’s industry-leading contact center expertise. For small to medium businesses that want to differentiate themselves through exceptional customer service, Advanced Edition provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity.

Building on the IP Office Preferred Edition (required pre-requisite), Advanced Edition helps businesses take customer service to a higher level. Learn More

Features & Benefits

Avaya offers business digital phone systems and business phone solutions giving businesses new ways to do more with less, so companies can remain flexible, innovative and competitive without driving up operating costs. Avaya’s IP Office communications system puts business phone solutions right at your fingertips.

Streamline your business phone system and communications by combining all these features through Avaya’s IP Office, available through Canada-based Convergia in Montreal, Quebec and Toronto, Ontario:

Receptionists

Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. Learn More

Office Worker

Associates who are always working in the main office require a unique set of communications tools to ensure they can be as productive as possible at all times. Learn More

Mobile Worker

For staff who are often out of the office, but don’t require a laptop, IP Office Mobile Worker (available with IP Office Preferred Edition and Advanced Edition) keeps them… Learn More

Teleworker

IP Office Teleworker provides small businesses with powerful communications tools to enable home and remote workers to be just as accessible and… Learn More

Power User

The ultimate in communications accessibility, IP Office Power User enables executives and managers to be as productive as possible in virtually any… Learn More

Agent

Businesses that understand how communications can enhance customer service and productivity will appreciate the powerful information IP Office Customer… Learn More

Supervisor

Businesses that understand how communications can enhance customer service and productivity will appreciate the powerful information IP Office Customer… Learn More

Every IP Office Edition adds to the existing features of the prior Edition. This is a cost-effective business phone solution to build on to the phone system you already have, in order to upgrade your business phone systems whenever needed. (Note: the Advanced Edition is not available as an add-on for Server Edition.)

Collaboration Products: IP Office Essential Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Keep costs down while still having essential business phone call handling capabilities. IP Office Essential Edition is an ideal small business phone system starter kit that includes call routing, caller ID, hold/conference/transfer, and voicemail, along with a nice selection of Avaya business phones, all available through Convergia, a business phone provider based in Montreal, Quebec and Toronto, Ontario, Canada.

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Collaboration Products: IP Office Preferred Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Enjoy 10 times more voice messaging capacity (than Essential Edition) and handle dozens of business phone calls simultaneously. Multi-level automated call routing ensures your customers reach the right person right away, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anytime, anywhere with automatic alerts.

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Collaboration Products: IP Office Advanced Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Increase productivity and customer service efficiency with Avaya IP office phones and business phone systems. Give your customers the ability to access information 24/7. Additional optional applications foster more productive customer interaction, along with tracking and reporting capabilities to gather sophisticated customer intelligence and measure and measure employee activity.

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Productivity Products: Power User available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Users control office communications using an IP phone, digital phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Organize conference calls whenever and wherever you like, and have calls ring on both mobile and desk phones at the same time.

Productivity Products: Mobile Worker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Make your mobile phone an extension of your business phone system, complete with call handling features and speed dials, all without sharing your personal contact information. When a customers calls, they are dialing your business number, not your or your employees’ personal phone numbers.

Productivity Products: Office Worker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Designed for workers who are mostly at their desks, these communication tools and business phone solutions help them to answer questions and pass along critical information. A single, easy-to-use interface enables the user to manage conferencing, check the status of colleagues (who’s on the phone, away from their desk, or has a “do not disturb” status), as well as for messaging, speed dial and instant messaging.

Productivity Products: Teleworker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Equip employees who work remotely to enjoy the same phone and functionality as in the office. Users connect their phones to the company’s business phone system via a virtual private network, thus giving your employees and your company more flexibility without sacrificing convenience or communication capabilities.

Productivity Products: Receptionist available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. You can have one receptionist provide coverage for multiple offices and monitor all office extensions, with a list of incoming calls and call status displays on the PC screen. Can be integrated with commonly used database software.

Productivity Products: Customer Service Supervisor available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

This monitoring and reporting application enables you to track and analyze customer interactions and employee productivity. Use the reports to manage your sales activities, judge the value of marketing campaigns, and see how efficiently agents are handling customer calls.

Productivity Products: Customer Service Agent available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

This browser-based client gives agents information about the number of calls on hold, in progress or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping increase revenue and customer satisfaction.