CloudRecovery Features

To ensure our customers are prepared in the event of a disaster or other technology impacting event, Convergia offers multiple solutions which are customizable to each business based on their individual needs and requirements.

With CloudRecovery Features, you’ll benefits from a wide range of advantages our customers have come to rely on, including rapid implementation, elimination of upfront expenditures on hardware and equipment, ongoing maintenance expenses, and the capability of rapidly deploying additional storage whenever needed. Our solutions help mid-sized businesses seamlessly implement cloud storage infrastructures that support key data protection functionalities such as replication, backup/restore, data archiving, disaster recovery, data and application mobility, data availability/security, and elastic capacity. Convergia combines massive scalability and unparalleled flexibility with automated data placement, efficiently delivering content and information anywhere in the world through a standard interface. Convergia’s control panel gives the administrator access to the CloudRecovery Features and services from any device with an Internet connection, so that if and when needed, the business will be back up and running as soon as possible. In addition, Convergia has 24x7x365 Help Desk support, providing another path to recovery in case the customer’s IT team isn’t able to initiate the failover.

Back Up and Restore to the Cloud

With this approach, data is not restored back to an on-site infrastructure; it is restored to virtual machines in the cloud. This uses cloud storage and cloud compute resources. The restore can be done when a disaster is declared or on a continuous basis (pre-staged). Pre-staging DR VMs and keeping them up-to-date via scheduled restores is vital in cases where aggressive RTOs need to be met.

Replication to Virtual Machines in the Cloud

For applications requiring aggressive recovery time (RTO) and recovery point objectives (RPOs), as well as application awareness, replication is the best data movement option. Replication to cloud virtual machines can protect both cloud and on-premises production instances.

High Availability with CloudRecovery Features

Convergia’s infrastructure resides in Tier 3, Class 1 data centers that ensure the highest level of availability. These facilities have fault-tolerant site infrastructure with electrical power storage and distribution facilities with expected availability of 99.995%. Some advantages of our facilities over a customer-based data center or lower tier data center include independently dual-powered cooling equipment, multiple independent power distribution paths, dual redundant UPS battery systems, multiple diesel generators to power a facility for seven days without primary power from utilities, priority contracts for diesel refueling (second only to hospitals, medical centers, first responders, and government agencies), and earthquake resistance.

CloudRecovery with Failover

Convergia’s Disaster Recovery and Business Continuity product, CloudRecovery with Failover, gives customers the tools needed to make sure their mission critical applications are available during any type of crisis, whether occurring on site at the customer’s premises or from a natural disaster that impacts a community, city, state, or larger regional area. Business server infrastructure can range from a single server environment to businesses with dozens or hundreds of servers. CloudRecovery focuses on the key servers housing the applications that a business cannot survive without. When initiated, CloudRecovery brings a business back up to production mode in Convergia’s Cloud in a matter of minutes or hours, rather than traditional backup and recovery services that can take hours, days or even weeks.

How CloudRecovery with Failover works

Convergia provisions virtual servers in the cloud for each of the customer’s critical applications. These servers are provisioned in a shadow or hot standby mode with minimal CPU (Computer Processing Units) or Cores and minimal RAM (Random Access Memory) resources in order to keep down costs. With software provided either through Convergia or by the customer, the primary servers at the customer’s site are set to replicate data to the shadow server(s) at a rate determined by the customer to be within the guidance of the customer’s Recovery Point Objective (RPO) (as designated in the customer’s Disaster Recovery and Business Continuity plan). The rate at which data can replicate is limited to the amount of bandwidth the customer has designated to this operation. Most customers use a low percentage of their bandwidth during their business hours for replication and then utilize a higher percentage of the bandwidth on off or slow hours to catch up with their data replication. This occurs most often in the evenings and over the weekends. There are businesses where the RPO is extremely high, meaning the business requires that very little data will be lost in the event of an outage and they require real time replication. In such cases, the customer will designate separate bandwidth resources to provide full time data replications thus not impacting their normal need for bandwidth for other business operations. As the data passes through the shadow server(s), it is stored in Convergia’s SAN environment. All of the customer’s data resides within the Convergia Cloud, accessible by the shadow servers in the event of a major failure or disaster.

After the decision has been made to failover to Convergia’s CloudRecovery service, either the customer’s IT team or Convergia’s support team will log into the Control Panel and assign additional computing resources (CPUs and RAM) to the shadow server(s) and move them into production mode. This process takes an average of four to fifteen minutes. The next step is to re-point end users to the Cloud by re-pointing the external DNS to Convergia. End users are then able to initiate connections and authenticate using their credentials to the virtual server(s) where they can log back into the system and resume work. End user performance is always predicated on the bandwidth connectivity at the remote sites — satellite offices or employee homes. But once connectivity is established the ability to function is restored.


Our CloudRecovery (backup only) is a storage-on-demand, data storage solution providing businesses with complete control over the storage, distribution and retrieval of data from any location, anytime, using our CloudPortal. CloudRecovery delivers many advantages, including rapid implementation, elimination of upfront capital expenditures on hardware and ongoing maintenance expenses, and the ability to rapidly deploy additional storage as needed. It is designed to help mid-sized businesses easily implement cloud storage infrastructures that support key data protection functionalities such as replication, backup/restore, data archiving, disaster recovery, data & application mobility, data availability/security, and elastic capacity.

Cloud Storage Attributes:

  • Adaptive data storage that expands in real time to accommodate the amount of data inside
  • Enterprise-grade network security features
  • Predefined storage policies to control distribution of data
  • Pay-for-what-you-use pricing that includes storage capacity, network, and security services
  • Around-the-clock access to your data backed by a 100% availability service-level agreement

Cloud Storage Benefits:

  • Specify location of the data, which impacts performance objectives and regulatory compliance
  • Avoid upfront capital expenditures on hardware and operating expenses for ongoing maintenance
  • Utilize additional storage capacity without additional planning or integration
  • Meet peak demand without over provisioning
  • Supplement your other storage systems for data retention

How CloudRecovery with Backup Works

Our Cloud Engineers will work hand-in-hand with the customer and their IT support staff to ensure the right amount of backup has been calculated. Based on the amount of data to be backed up and the bandwidth capacity at the customer’s site, it will be determined if the backup can be completed in a timely manner over the wire (over the Internet) or if the data should be “seeded” and sent directly to the data center to be uploaded by a Convergia Cloud Engineer. If the backup can be done over the wire, the Convergia engineer will work with the customer’s IT support staff to establish a connection and start the download. If the data needs to be sent to Convergia, the customer’s IT personnel will copy the data to a portable storage device such as a hard drive or an NAS. They will then FedEx the device to one of our data centers, typically on a Friday at the close of business. A Convergia engineer will receive the device on a Saturday and download the data to the NetApp storage gear. Upon completion of the upload into the SAN, Convergia works with the customer to ensure all changed data is successfully cloned from the source to the destination and that ongoing replication is taking place.