CloudRecovery FAQ

To assist businesses in being prepared in the event of a disaster or other technology impacting event, Convergia offers a variety of solutions that can be individualized for each business based on different needs and requirements.

Why is disaster recovery important?

Today’s business environment is heavily reliant on technology and business applications, more so than ever before. The inability to access key applications and data for a matter of days due to a crisis could put a company out of business. Our disaster recovery solution ensures that business applications and data will be safe and accessible, no matter what.

What’s the difference between CloudRecovery and a traditional backup plan?

The main benefits of CloudRecovery are based on using outside, higher functioning cloud resources for data center synchronization. Improved technology has made recovery systems more flexible, cost-effective and automatic. Convergia’s CloudRecovery helps businesses recover from a disaster in mere minutes or hours, rather than days or weeks. Convergia’s premiere disaster recovery and business continuity product ensures customer data is available in the event of a crisis, whether flood, fire, rogue employee, power outage, or anything else. This enables businesses to keep their production servers, storage and applications on-site but add off-site servers for backup and disaster recovery in secure infrastructure that we own. There are many differentiators including scalability, reliability, recovery and peace-of-mind. We have a 100% uptime guarantee and a reliable team providing 24x7x365 monitoring and support. You pay only for what you use with our pay-as-you-go plan, which can work for businesses both large and small. Our infrastructure resides in Tier 3 Class 1 data centers, which provide the highest level of availability and have multiple advantages over customer-based or lower-tier data centers. CloudRecovery provides support for multiple operating systems and uses enterprise-level NetApp for backup. Convergia’s recovery testing and de-duplication allow for the fastest RTO in the industry.

What’s the difference between CloudRecovery Back-Up and CloudRecovery Failover?

CloudRecovery Back-Up is a storage-on-demand, data storage solution that gives businesses complete control over the storage, distribution and retrieval of data from any location, anytime, using the CloudPortal. It includes features such as NetApp FAS (Fabric Attached Storage), server image backup default to 4 times daily at 6-hour increments, and snapshots held for 2 days at default. Its benefits include rapid implementation, elimination of upfront capital expenditures on hardware and ongoing maintenance, and the ability to rapidly deploy additional storage on an as-needed basis. Convergia’s Cloud Engineers work hand-in-hand with customers to ensure the correct amount of backup has been calculated, and the data will be uploaded to the NetApp’s advanced Storage Area Network (SAN) systems. The changed data will be cloned successfully and ongoing replication will take place.

CloudRecovery Failover equips customers with the necessary tools to make sure their mission critical applications are available during any type of crisis. It includes all the features of the backup solution and adds spin up virtual servers kept in shadow mode. Additionally, in the vent of a disaster, these servers are put into production and users are repointed. When initiated, CloudRecovery brings a business back up in production mode within the Convergia cloud in a matter of minutes or hours. Convergia provisions virtual servers in shadow mode in the cloud for each of the critical applications and the primary servers at the customer premises are set to replicate data to these virtual ones. The customer’s data resides in the cloud and remain accessible by the shadow servers in the event of a disaster.

How will I know all my data is secure?

Convergia delivers only the highest quality protection for your data and information. We boast the best-in-breed, most geographically diverse, SAS70, SSAE 16 Tier 3, Class 1 data centers to keep your sensitive information safely stored and encrypted at all times. Our facilities have fault-tolerant site infrastructure with electrical power storage and distribution capabilities with expected availability of 99.995%. The cooling equipment is independently dual-powered with multiple independent power distribution paths. They feature dual redundant UPS battery systems with multiple diesel generators to power the facility for seven days without primary power from utilities. Convergia’s data centers also feature on-site security guards, exterior security systems, biometric systems, digital surveillance and recording, earthquake resistance, and key card protocols. Data is replicated to our data centers multiple times a day, based on the customer needs. We also provide government-grade AES-256 encryption.

How fast is recovery?

When the cloud is used for disaster recovery, it provides extremely speedy recovery time. Research has shown that cloud recovery fixed issues 2.1 hours faster than the average recovery time of traditional systems. Convergia’s recovery and de-duplication testing ensure that we have the fastest Recovery Time Objective (RTO) in the industry, getting businesses back up and running in minutes or hours, not days or weeks.

What type of control will I have?

Convergia has a Control Panel that gives the administrator access to the CloudRecovery services. The Control Panel is accessible from any device with an Internet connection. It can be used to assign additional computing resources (such as CPUs and RAM) to the shadow servers and move them into production mode.

What type of compliance measures are in place?

Convergia meets and exceeds all security standards including HIPAA, PCI, Sarbanes-Oxley and many more. We have established our data encryption, protocols and procedures to follow the top compliances and ensure that customer data remains secure and confidential.

Who is a good fit for CloudRecovery?

CloudRecovery is especially important for companies that run physical servers on-site, companies that live in areas affected by national disasters and companies that are heavily reliant on their data.

Do I have to be a large business to use CloudRecovery?

No. With the lowest total cost of ownership (TCO) in the industry, your budget won’t limit you in safeguarding and recovering your data. Convergia helps you eliminate upfront costs and save on pricey equipment and maintenance with a solution that protects you and your information.