How CloudOffice Works
Convergia will engage the customer and their IT support in an in-depth review of the customer’s current IT environment including server specifications, applications in use from a server and desktop environment, desktop and laptop inventory, data storage requirements, and connectivity to the site locations. Upon completion of the review, Convergia and the customer will map out a migration and training plan agreed upon by all stakeholders.
Convergia provisions the users and services in the virtual environment and sends the user credentials to the predetermined customer lead or to all individual users. Upon receipt, end users install the Citrix receiver on their desktop/laptop/thin client/tablet/etc. and access the virtual environment via an Internet session. The desktop needs to be customized just as if the end user had been provided with a new workstation. The end user is now able to access preloaded applications and work as if on their physical laptop except their data is not yet available. At this point, end users can copy and paste their data from their physical desktop to the virtual desktop and begin working as usual.
Once all users have been set up in their virtual desktops, the customer and Convergia will agree to a “go live” date when the customer’s email will be redirected to the Convergia mail server and all email data will be migrated to new email server. Convergia offers professional services to migrate customer data and provides a Cloud Concierge service to set up end users.