CloudOffice Tech Specs

Our CloudOffice infrastructure was designed and built from the ground up with the intention of spinning up and supporting hundreds of thousands of users, as you can see in the CloudOffice Tech Specs below. Thanks to its modular and portable design, our engineers have the flexibility to build a powerful and robust platform under which large volumes of organizations can all operate harmoniously, yet independently, on a single set of resources. Learn more with our CloudOffice Tech Specs.

CloudOffice Tech Specs

  • No setup fee
  • Easy-to-use Web interface
  • Superior customer support 24x7x365
  • Per user minimum for a dedicated server is 5 users
  • Each additional server is $195 per month for 2 CPU/4 GB RAM
  • For additional programs such as Adobe, Microsoft Visio, Microsoft Project, etc., contact Convergia Sales

There are several layers to our CloudOffice platform, most of which share a common genome with our CloudDesktop product set. Allow our CloudOffice Tech Specs to explain more. Our CloudOffice infrastructure consists of the following layers from hardware to presentation:

Application Orchestration: XenApp 6.5, ThinApp, and Numecent

We utilize several tools for application management, including XenApp application and desktop orchestration, along with ThinApp and Numecent application packaging delivery platforms. For desktop access we use Citrix ICA protocol which has developed a reputation as the most efficient protocol in the industry, providing a premium end-user experience at just over 100kbps of network utilization. XenApp allows us to efficiently manage large application presentation farms. Citrix offers its own packaging solution that we use to stream different applications that are best suited to this utility. ThinApp and Numecent offer a more robust, in-depth packaging solution than the Citrix utility and have the ability to sandbox the “appdata local” folder and other folder data locations by creating a true sandbox. Numecent actually takes things a step further by intercepting system calls and integrating applications at a kernel level.

Applications: Word, Excel, Outlook, PowerPoint, Acrobat, etc.

The entire purpose of all the layers is to host and maintain the application layer. Our default CloudOffice package comes with Microsoft Office 2013 Standard. CloudOffice also comes with all of the typical add-ons needed for a traditional Windows experience like Java, Flash, Silverlight, AV and AM protection, etc. Thanks to the recent improvements in application packaging technology, we have the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of applications to be integrated into our environment. In the near future, this will include plug-in streaming on a per-user basis, allowing a truly emulated workstation environment.

Physical Hardware: Blade servers, 10Gb fabric interconnects, border routers, SAN arrays

  • Blade Servers: The vast majority of our infrastructure runs on Cisco UCS Blade Chassis. Cisco’s unified computing solutions give us the control and flexibility that we need to operate an enterprise-grade environment while still giving us the flexibility to introduce different hardware vendors down the line when the hardware market changes. The CloudOffice cluster runs on dual octo-core Intel Xeon processors with at least 256GB of RAM per blade.
  • Fabric Interconnects: Our entire virtualized infrastructure is tied together with Cisco 10 gigabit fabric interconnects, specifically designed for tying high performance computing systems together. These are all managed through the Cisco UCS Manager, and by hand from a command line interface when necessary. Careful planning by our certified and experienced architects ensures that utilization never exceeds 80% of network capacity or any other resource, ensuring that there’s always plenty of capacity for your applications.
  • Border Routers: We use Cisco routers as gateways into our infrastructure. Our border routers are specifically configured and templated for later use with the specific purpose of ensuring efficient communication, as well as preventing and neutralizing a variety of attacks from malicious organizations.
  • SAN Arrays: Convergia’s storage infrastructure is built completely on NetApp controllers and storage shelves. NetApp’s unique and innovative file system allows for the highest level of performance available on the market by managing its own filing system and offloading administrative functions onto the SAN, thus freeing up compute on the rest of the infrastructure. We utilize SATA, SAS, and SSD storage platforms to allow clients to choose between a performance or a cost effective solution that best fits your applications. CloudOffice runs entirely on SATA which provides more than enough bandwidth for the application demands of these products.


Virtual Hardware: VMware hypervisor

VMware Hypervisor: Like the rest of the products we choose to run in our infrastructure, VMware dominates its industry in terms of performance, flexibility, and an intuitive management system that is persistently updated with widespread improvements with each iteration. VMware meets and exceeds our needs for a reliable and intelligent virtual server management system that gracefully integrates redundancy, failover, and high availability, even when spread out over large geographical areas. VMware gives us the ability to set reservation pools for dedicated performance or release your organization into our load-balanced public resources cluster, allowing for large bursts of performance when high demand is placed on the system.

Operating Systems: Windows Server 2008 R2 operating systems

The Windows operating systems single-handedly changed the face of the computing industry about 20 years ago with the graphical user interface being deployed in an enterprise solution for businesses. To this day, Windows represents a common medium from which users can interact with systems and feel comfortable carrying out their daily tasks. Avoid sending users into culture shock by replacing that common look and feel with a proprietary operating system. By using Windows operating systems, we can ensure compatibility with the vast majority of enterprise application systems. Windows is already designed and built to provide a secure and reliable enterprise-grade experience, while providing the tools to ensure maximum productivity.

How CloudOffice Works

Convergia will engage the customer and their IT support in an in-depth review of the customer’s current IT environment including server specifications, applications in use from a server and desktop environment, desktop and laptop inventory, data storage requirements, and connectivity to the site locations. Upon completion of the review, Convergia and the customer will map out a migration and training plan agreed upon by all stakeholders.

Convergia provisions the users and services in the virtual environment and sends the user credentials to the predetermined customer lead or to all individual users. Upon receipt, end users install the Citrix receiver on their desktop/laptop/thin client/tablet/etc. and access the virtual environment via an Internet session. The desktop needs to be customized just as if the end user had been provided with a new workstation. The end user is now able to access preloaded applications and work as if on their physical laptop except their data is not yet available. At this point, end users can copy and paste their data from their physical desktop to the virtual desktop and begin working as usual.

Once all users have been set up in their virtual desktops, the customer and Convergia will agree to a “go live” date when the customer’s email will be redirected to the Convergia mail server and all email data will be migrated to new email server. Convergia offers professional services to migrate customer data and provides a Cloud Concierge service to set up end users.