CloudOffice Features

CloudOffice is an all-encompassing Cloud solution designed with the SMB marketplace in mind. Small and medium-sized businesses are leaders in adopting new technology, but all too often that technology is priced out of their reach-not any longer! CloudOffice Features delve into our all-in-one solution.

Built of the Best Solutions

CloudOffice is a secure and robust solution set combining Convergia’s four core products and services: Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), Desktop as a Service (DaaS), and Hosted Exchange. In order to provide a comprehensive solution, CloudOffice also includes Microsoft Office 2013, Exchange 2013 in its base offering. Optional products are available to enhance the solution set, including Citrix ShareFile and Wyse Zero/Thin Clients. While CloudOffice was designed with the SMB marketplace in mind, it can be utilized by businesses of any size depending on their application needs. Learn more with the rest of our CloudOffice Features.

Enterprise-Grade Infrastructure

Convergia’s CloudOffice product replaces a client’s physical IT infrastructure, moving all the customer applications onto Convergia’s enterprise-grade infrastructure. This eliminates the need for the client’s IT team to maintain and support the physical hardware. This also minimizes the workload on the customer’s finance department regarding the procurement of IT hardware and associated maintenance contracts. Convergia’s consistent hardware refresh cycles ensure that customers’ applications are running on reliable maintained equipment at all times.


Unlike many competitive products, CloudOffice was built on a multi-tenanted Geo Load Balanced Active/Active architecture. This unique design offers several benefits to its end users. Most importantly, the customer’s virtual environments are built redundantly upon one another, creating the ultimate design in Disaster Recovery and Business Continuity.

Backup and Recovery

CloudOffice also eliminates the need for customers to design and implement data backup procedures as well as Disaster Recovery and Business Continuity solutions around IT infrastructure and company data. By design, the services are built in geographically redundant data centers in an Active/Active environment, meaning that if the primary site for the customer’s CloudOffice services were to go offline, the secondary site would initiate and all the users would be routed to that site. This architecture creates an additional benefit for customers with multiple locations across the country as well as for employees who travel. The service automatically routes the users to the data center that is closest to them geographically, providing the lowest latency route possible.

Virtual Desktops

The CloudOffice suite also provides users with virtual desktops, also referred to as Virtual Desktop Infrastructure (VDI) or Desktop as a Service (DaaS). Until recently, this product was available primarily to mid-market through enterprise-sized busineses due to the amount of hardware, software, expertise and costs associated with the solution. Convergia’s affordable solution brings this technology to businesses of any size, enabling them to improve portability, manageability, and compatibility of desktop environments. Using virtual desktops, employees can access their desktop environments from any device, anywhere in the world with an Internet connection, thus increasing productivity and optimizing mobility.

CloudOffice Features and Advantages

  • Access desktops and data from any device, anywhere with an Internet connection
  • Increased productivity and efficiency
  • Stronger IT policies and ease of implementation
  • Improved data security
  • Monthly subscription service enables easy scaling
  • Includes Microsoft suite of products used most commonly in business
  • Reduces or eliminates software licensing management and software assurance

Microsoft Products

Small and medium-sized businesses can also depend on CloudOffice to provide them with the most popular products from Microsoft. The following products are included in the monthly subscription rate:

  • Microsoft Office 2013 with Word, Excel, PowerPoint, Publisher and OneNote
  • Microsoft Exchange 2013 for email access with dozens of features


CloudOffice allows IT staff to better manage the company’s desktop and laptop life cycles and maintenance. When the computing power and storage is moved to the Cloud, the traditional desktops become a passive device just accessing the Internet through the virtual desktop. This can greatly reduce the amount of time and resources spent on keeping an aging desktop infrastructure running, not to mention the ease of implementing a new IT policy or application across the company’s desktops. From the Control Panel or via Convergia’s help desk, an administrator can enact a new policy or upgrade a program and immediately change all user profiles to comply. In the event that a user loses their laptop or their desktop implodes, no longer will that valuable data be lost, nor will that employee be unable to do their job for several hours or days. The IT staff simply assigns a new laptop or desktop and the user logs back into their virtual desktop, as if nothing happened.

Document Storage Solutions

Document storage solutions are now available. Convergia manages licensing for customers, at an additional monthly fee. Citrix ShareFile and InfoPreserve are all robust document management systems that enable users to access their documents from any Internet enabled device, from anywhere in the world. These collaborative solutions include customizable IT settings for document security and control as well as archiving and compliance. Sales representatives can now work on-the-go and create and alter documents, as well as acquire a digital signature to complete the deal. Convergia is continually working to add or “package” the most popular software applications available to run in the virtual environment ranging from accounting and finance to sales and marketing, touching on applications in each department of a business.

Zero Clients and Thin Clients

For businesses looking to lower their costs on purchasing new desktops or refreshing their existing assets, CloudOffice is perfect for zero clients or thin clients. These devices are considered “dumb” terminals and basically allow an end user to connect to the Internet and the virtual desktop, as well as physically connect a monitor, keyboard, mouse and speakers. These devices range in price and performance, mainly based on graphical interfaces and the number of monitors and USB connections available. The typical life cycle on these devices is five to seven years. However, if one were to fail, they are very easy to replace. By keeping a spare or two on-site, businesses could greatly shorten downtime in the event of a failure.