FAQs about CloudDesktop

CloudDesktop FAQs explain why CloudDesktop is the next generation computer. Our global network and expertise in delivering applications via state-of-the-art software technologies on any device is why Convergia is the leader in Desktop as a Service. When it comes to the “why” for an end user, it’s simple: applications are what matter and we deliver them better than anyone in the industry.

What’s the difference between CloudDesktop and my regular desktop?

Convergia’s CloudDesktop gives you better security, redundancy, manageability, and much more. Convergia’s CloudDesktop replaces physical IT infrastructure by moving everything to the Cloud, thus eliminating the need for the client’s IT team to maintain and support the physical hardware. CloudDesktop is fully scalable and creates a virtual company workspace, enabling users to stay connected with their information and each other. Additionally, all data is backed up and stored securely at all times.

What is BYOD and how does it work with CloudDesktop?

BYOD stands for Bring Your Own Device. This is a growing trend, enabling users to access their business data from any device, such as laptops, tablets and smartphones. CloudDesktop helps increase a company’s productivity while simultaneously keeping costs low and security high.

What’s the difference between the dedicated and multi-tenant CloudDesktop solutions?

You can choose a dedicated or multi-tenant environment. If your industry requires a private environment because of extremely sensitive data (e.g. healthcare), or your business has many complex applications, then a dedicated CloudDesktop environment would likely best fit your needs. A multi-tenant environment works ideally for SMBs. This is a more cost efficient option whereby the computing resources are shared with other clients, while still keeping your data secure.

How do my business applications work with CloudDesktop?

We’ll integrate your current applications into your CloudDesktop solution. If you’re looking for a new set of apps for your business, we’ll help you find the best ones, or we can design them for you.

What is the ideal size customer for CloudDesktop?

100+ users – CloudDesktop lets you have unlimited users with multiple locations.

Can I run CloudDesktop on any device?

Yes. All devices that can connect to the Internet and support the Citrix receiver (either via desktop browser or via the downloadable App – i.e. Apple App Store or Google Play Store) are available to run CloudDesktop (including thin and zero clients).

How can I be sure my data is safe?

Convergia provides the highest quality protection for your data and information. Our SAS70, SSAE 16 Tier 3, Class 1 data centers hold your sensitive information safely, with encrypted storage. Convergia’s facilities have fault-tolerant site infrastructure with electrical power storage and distribution facilities offering expected availability of 99.995%. Our dual-powered cooling equipment has multiple independent power distribution paths, along with dual redundant UPS battery systems and multiple diesel generators that ensure power for seven days, even in the case of a catastrophic event preventing power from being available through main utilities. In addition, these data centers have on-site security guards, exterior security systems, biometric systems, digital surveillance and recording, earthquake resistance, and key card protocols. Data is replicated to our data centers many times every day, and we also have government-grade AES-256 encryption.

How does CloudDesktop save money?

By eliminating the time and money associated with traditional IT operations. CloudDesktop gives you the freedom to get (and only pay for) exactly what you need, when you need it. In addition, you will save on infrastructure, by utilizing remotely hosted computing resources, thus avoiding the need to invest in powerful computers. All you will need to connect to this workspace is Internet access, hence allowing you to save on equipment, installation, storage, maintenance, manpower and upgrades.