How to escalate your concern

We try hard, but we’re not perfect.

If you’ve been trying to resolve a matter, but it remains unresolved, please contact our Convergia’s Customer Care Team to escalate your concern. Convergia’s Customer Care Team will respond within 1 business day of receiving your inquiry.

If you are unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

For regulated services, contact the CRTC:

Canadian Radio-Television and Telecommunications Commission
Ottawa, Ontario
Canada, K1A 0N2
Please copy your letter to:
Convergia Telecom Policy and Regulatory Affairs
237 Hymus Blvd
Pointe-Claire, Quebec
H9R 5C7

For non-regulated services, contact the CCTS:

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

CCTS

Convergia’s goal is to delight our customers, and we welcome opportunities to improve our service.