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IP Office Preferred Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada [+]

  • “Meet Me” audio conferencing with password protected access
  • Avaya one-X® Mobile Essential (for all users)
  • Avaya one-X® Mobile Preferred*
  • Call recording
  • Unlimited auto-attendant services

IP Office Preferred Edition from Avaya: For Optimal Responsiveness and Professionalism available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Every IP Office Edition from Avaya adds to the existing features of the prior Edition. This is a cost-effective way to build on to the Avaya business phone system you already have, in order to upgrade your business phone systems whenever needed. (Note: the Advanced Edition is not available as an add-on for Server Edition.)

Collaboration Products: IP Office Essential Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Keep business phone systemscosts down while still having essential call handling capabilities. IP Office Essential Edition from Avaya is an ideal small business phone solutions starter kit that includes call routing, caller ID, hold/conference/transfer, and voicemail, along with a nice selection of Avaya business phones.
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Collaboration Products: IP Office Preferred Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Enjoy 10 times more voice messaging capacity (than Essential Edition) and handle dozens of calls simultaneously with this business phone solution from Avaya. Multi-level automated call routing ensures your customers reach the right person right away, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anytime, anywhere with automatic alerts.
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Collaboration Products: IP Office Advanced Edition available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Increase productivity and customer service efficiency. Give your customers the ability to access information 24/7. Additional optional applications for your business phone system foster more productive customer interaction, along with tracking and reporting capabilities to gather sophisticated customer intelligence and measure and measure employee activity.
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Productivity Products: Power User available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Users control office communications using an IP digital phone, cell phone or laptop. Users receive all their business messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Organize conference calls whenever and wherever you like, and have business phone calls ring on both mobile and desk phones at the same time.

Productivity Products: Mobile Worker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Make your mobile phone an extension of the office’s business phone system, complete with call handling features and speed dials, all without sharing your personal contact information. When a customers calls, they are dialing your business phone number, not your or your employees' personal phone numbers.

Productivity Products: Office Worker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Designed for workers who are mostly at their desks, these business phone communication tools help them to answer questions and pass along critical information. A single, easy-to-use interface enables the user to manage conferencing, check the status of colleagues (who’s on the phone, away from their desk, or has a “do not disturb” status), as well as for messaging, speed dial and instant messaging.

Productivity Products: Teleworker available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Equip employees who work remotely to enjoy the same business phone and functionality as in the office. Users connect their phones to the company’s business phone system via a virtual private network, thus giving your employees and your company more flexibility without sacrificing convenience or business phone communication capabilities.

Productivity Products: Receptionist available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

Help receptionists manage high call volume from their PCs. Streamline business phone call handling with easy point-and-click call controls. You can have one receptionist provide coverage for multiple offices and monitor all office extensions, with a list of incoming business phone calls and call status displays on the PC screen. Can be integrated with commonly used database software.

Productivity Products: Customer Service Supervisor available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

This business phone system monitoring and reporting application enables you to track and analyze customer interactions and employee productivity. Use the reports to manage your sales activities, judge the value of marketing campaigns, and see how efficiently agents are handling customer calls.

Productivity Products: Customer Service Agent available through Convergia, based in Montreal, Quebec and Toronto, Ontario, Canada

This browser-based client gives agents information about the number of business phone calls on hold, in progress or lost, as well as the number of agents logged in and logged out. If no business phone calls are waiting to be answered, an agent can spend more time with the current caller, helping increase revenue and customer satisfaction.

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